OUR FAQ
Friquently Ask Questions
The frequency of reordering depends on your household or office’s consumption. On average, a family of four might go through a 20-liter bottle every week. We recommend setting up a regular delivery schedule based on your usage to ensure you never run out.
Our water comes from deep underground aquifers accessed through mechanized boreholes. These systems tap into natural, clean groundwater, and we employ advanced purification processes to ensure the water meets the highest safety and quality standards before distribution.
Yes, we offer bulk pricing for businesses, events, and large orders. Please contact our sales team for more information on discounts and delivery options for bulk purchases.
To maintain the freshness and quality of the water, store the bottles in a cool, dry place away from direct sunlight. Avoid storing near chemicals or strong-smelling substances to prevent any contamination.
Yes, once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track the progress of your delivery online.
We offer a range of bottle sizes, including 250ml, 500ml, 750ml, and 1.5L. This allows you to choose the most convenient option based on your needs, whether for personal use or for a larger group.
Absolutely. Our water undergoes rigorous testing at various stages of the purification process to ensure it meets both local and international quality standards. We are committed to providing safe and pure drinking water.
If you notice an unusual taste or odor, please stop using the water immediately and contact our customer service team. We will arrange for an inspection and replace the product if necessary.